Support Center
Find answers to common questions below, or reach out to our team — we're happy to help.
Email Support
support@easyrenttracker.com
We typically respond within 24 hours
Support Hours
Monday – Friday
9:00 AM – 6:00 PM EST
Frequently Asked Questions
How do I add a property?
From your dashboard, tap the "Add Property" button. Enter the property address, number of units, and any relevant details. Your property will appear in your portfolio immediately.
How do I record a rent payment?
Navigate to the tenant's profile, then tap "Record Payment." Enter the amount, date, and payment method. The payment will be reflected in your income summary and the tenant's ledger.
Can I invite multiple users to manage my properties?
Yes. Go to Settings → Team Members and send an invitation by email. Co-managers can be given view-only or full-edit access per property.
How do I export my data?
Go to Settings → Export Data. You can download your properties, tenants, and payment history as a CSV or PDF report.
Is my data backed up?
Yes. Your data is automatically backed up daily on secure cloud servers. You can also manually export your data at any time from Settings.
How do I cancel my subscription?
You can cancel anytime from Settings → Subscription. Your access continues until the end of the current billing period. No cancellation fees apply.
How do I delete my account?
Go to Settings → Account → Delete Account. This action is permanent and will erase all your data. If you need a data export first, please do so before deleting.
What payment methods are accepted?
We accept all major credit and debit cards (Visa, Mastercard, Amex). Payments are processed securely through Stripe.
Still need help?
Can't find what you're looking for? Our support team is ready to assist you.
Contact Support